VW service book - Do you keep track of the service history?
It is recommended that you regularly have service carried out and registered on VW cars in a service book, so that you can maintain the car’s warranty. However, if both mechanic and car owner should be able to access the service history it does matter which solution is used. Did you know that there are solutions other than the VW service book? Find out more about the different solutions here.
What are the requirements for servicing a VW?
Volkswagen vehicles, like all other cars, need to be regularly serviced. They typically follow the manufacturer’s instructions based on the number of kilometers driven since the last service – usually somewhere between 15,000 and 30,000 km. Alternatively, the car is called in for service based on an annual interval of typically every or every other year, if the car is not driven that much. In 2016, VW launched their new digital service book, the Digital Service Schedule, where service can be registered and which, among other things, also reminds the car owner when it is time for the next service.
It is important that the recommendations regarding VW service are followed, as this ensures that the car remains safe to drive. During a service inspection, a mechanic can spot any problems before they occur or cause further damage, as well as provide insight into any future repairs, that may be necessary. Regular servicing of Volkswagen cars also contributes to the car driving more economically by reducing fuel consumption, as the oil thus lubricates more optimally or ensures that the brakes do not seize.
As a car owner you are free to decide for yourself where to have your VW serviced. However, you must be aware of which spare parts, oil etc. used in connection with service, as the warranty on the car with certain car brands is void if original/OE-approved spare parts are not used.
How does registering service on a VW take place?
In the past, registration of service at VW took place with a stamp in the paper service book or on an invoice, but VW has moved away from this since, as mentioned, they have launched their own digital service book. This avoids some of the problems that previously arose if the service book was forgotten at home or lost, which meant that the service history was often incomplete. Of course, the car owner still receives an invoice after the service has been carried out, but very few people save these, and they can therefore rarely be used to get an overview of the service history.
As with all other cars, registration of service at VW is a requirement if you want the warranty to be maintained. If you are involved in a warranty case, you as a car owner must be able to document that service intervals have been observed and that service has been carried out in accordance with the regulations with approved spare parts, oil etc.
VW's digital service book
VW’s Digital Service Schedule works together with the MyVolkswagen app, where VW owners of cars newer than year 2010 can easily see the car’s status and chat with their local VW workshop, regardless of where they are. The app also contains statistics for driving, fuel consumption and other relevant information. It makes it easy to book an appointment at the workshop and also lets you know when it’s time for service.
Today, workshops – both VW’s own, but also independent workshops – can register service at VW in a digital service book. However, it is not a requirement that you use VW’s own digital service book. Furthermore, it is important to point out that independent workshops do not have access to the history, but can only register in VW’s Digital Service Schedule.
VW service history
As mentioned, it is a necessity to be able to document a VW’s service history if, for example, comes to a warranty case. However, there are several other relevant reasons why you should keep track of your Volkswagen service history. If you are employed at a workshop, it can be advantageous to know a car’s service history, so that you know what has previously been carried out in terms of service and any repairs. This gives you the best conditions for providing the right service to the customer as well as troubleshooting and diagnosing the car when you, for example, know which of the car’s parts have previously been replaced or which could face replacement.
If you are a VW owner or are planning to buy a used VW, a comprehensive VW service record can help ensure that the car is traded for the right price, as it provides greater assurance that the car is well maintained and that there are no has fiddled with the trip counter to give the car an artificially low mileage.
VW service book vs. Digital Servicebook
However, there are also other valid options for registering service on a Volkswagen, which are easier and more accessible to both workshops and car owners. Digital Servicebook is a Danish-developed software platform that makes the old paper service books and other digital service books redundant. With Digital Servicebook, the service history for VW (and all other car brands) is gathered in one platform, one single solution.
Digital Servicebook is recommended by e.g. Danish Automotive Council and is used today by more than 2,000 workshops across the Nordic region.
For car owners
No more having to remember the paper service book when it’s time for service or the hassle of saving old invoices to keep some sort of overview. Digital Servicebook is always close at hand and available both on PC and in a mobile app. In addition, previous services from other digital or paper service books or old invoices can be added to the service history, so that it is collected in one place for all the car owner’s cars.
Pros for car owners:
Mechanics can also benefit from using the Digital Servicebook. There is a lot of time saved by registering service in the Digital Servicebook compared to the car manufacturers’ electronic service books. Digital Servicebook has integration with a wide range of workshop systems, making it easy to transfer service data from the invoice to Digital Servicebook.
Pros for workshops:
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