User guides

1. Intro guide to the Digital Servicebook platform:

Get an easy overview of functions in the Digital Servicebook

1. Search– Search for cars, see info, campaign, service book, etc. – and from here you add service etc.
2. Workshops – company info
3. Customers – Add customer and see the customers/cars that have been created and use your workshop
4. Service plan –Overview of all registrations of performed and upcoming service etc.
5. OE data –Access to OE factory data, download service books and search for campaigns.
6. Photo – (2 functions) Here you can upload a photo of the old paper service book – or attach a photo to a car from a repair – e.g. worn brakes, leaking water pump etc.
7. Profile – Here you can change your profile, code etc.
8. Support – Here you get to our support page, where you can see instructions and contact us.
9. Log out
10. Language – Switch between languages
11. Search car

2. Search for car

When you search for a car on Digital Servicebook – you can see information about the car in the “Servicebook” menu.

When a car is registered in Digital Servicebook, everyone can search directly for the car.

1. from the front
   and view its service history.
2. Enter license plate.
   
   

Available car data with login

All service information in the car’s service book is available. You can find information on: car data, technical information, service books etc.

Accessible car data without login

• Only information about the car’s mileage, type and workshop will be available
• This ensures correct mileage information and prevents fraud.

3. Register service visits

Make service registrations from PC and app or via IT integration at the press of a single button.

When you want to register a service inspection in the service book, there are 3 steps:

1. SERVICEPLAN – PERFORMED: What have you done (Service, inspection, timing belt or ??)
2. SERVICEPLAN – COMING: When will the car go to the workshop again (Next visit)
3. THE CUSTOMER: Add the customer’s mobile number to the car (Then the system automatically sends an SMS about upcoming workshop visits to your customers)

Record work done

• Search
• Enter license plate
• Add service

2. Complete the service book

Now you are directly in the car’s service book – and can fill it in.***0*** = If the car has previously been registered with upcoming service in Digital Servicebook, this is displayed here. You can easily update from upcoming to done.

1. Choose what you have done: Service inspection, Inspection, Timing belt, Wheel change, Rust control, Undercarriage treatment, Oil change, or Repair/replacement.
2. Enter KM
3. Choose date
4. Add a comment– eg. 2 new tyres, or major overhaul etc.
5. *Add a file (- this is optional) – e.g. of service form, photo of a damage or invoice etc.
6. Add and close
7. The car and service are now registered

3. Done

Here you can see all the cars you have created, the last one entered is displayed at the top.

1. Here you can change, add or delete all the entries for up to 48 hours after creation.
2. Here it is possible to make a printout for the customer, if this is desired.

4. Add customer

Give the customer access to the car’s service documentation. This gives the customer a link to the workshop and access to the car’s data digitally, which is good customer service. The customer is invited to the upcoming service via SMS
(If “coming” service is used).

You can easily give the customer access to their data about their car’s service history.

See how easy it is with this guide:

1. Select Customers in the menu bar
2. Press add customers

1. Enter the customer’s mobile number (*remember correct country)
2. Enter the customer’s license plate (*remember correct country)
3. Add

1. Your customer will now receive an SMS if they want to be activated in Digital Sevicebook. (GDPR requirements)

1. When the customer has activated, you will be able to see them in your “customer” list
   1. Pending = SMS has been sent
   2. Activated = The customer is activated

5. Create future service for customers

You have the opportunity to register a future workshop visit – thereby retaining the customer. The customer simply needs to be created with an automated service reminder.

Automated service reminders

You have the opportunity to register a future workshop visit – thereby retaining the customer. You just need to change the “status” and when the next KM/Date is.

Add upcoming service

1. Service type: service, inspection, timing belt, etc. is selected.
2. “Service status” is changed to COMING.
3. Km for the next/next is entered (just like on a lubrication note)
4. Date of next/coming service is entered (just like on a lubrication note)
5. Press “Add”

6. Upload paper service book

Upload photo of a paper service book.

This ensures that all data from the paper service books is available digitally in the future. If the car is sold, the car’s value is increased by having the full service history.

Here’s how you do it:

1. Click on the “Photo” tab
2. Click on the button “Photo of the service book”

Make the paper version digital

1. Enter number plate or chassis number and press “SEARCH”
2. Find photo on your PC or directly from App/phone. (please attach more)
3. Add
4. The paper service book has now been added

7. Get access to OE data

OE data (download service books from the manufacturers or search campaigns)

Access to all the factory’s online service books and searches on factory campaigns, as described on most service forms.

OE Campaigns

• 1 in 10 cars is affected by a defect/improvement that the car manufacturer should repair free of charge to the car owner. At Digital Servicebook, we offer you to handle an “OE campaign”
• 36 searches are free per year (only with PRO access)
• Price: 15 extra searches = 199 Euro (We will send info when the 36 searches have been used)

OE – Service book

• 12 car brands have their own closed online service book, we now offer a search in these “brand” service books, send info to you and collect data in Digital Servicebook
• Free posting

Fill in the data

1. Select ‘OE data’
2. Enter License plate or VIN
3. Search
4. Select – OE Servicebook look-up and/or campaign search search
5. Search for data
6. Here you can see that the search has started and when data has been retrieved the status will be updated and you will receive an e-mail.

Answer

1. We will return with answers if there are one or more open campaigns.
2. Or when the OE service book is updated

8. Print service information in a certificate

It is possible to print the service information that has been entered.

Step 1 – Service Plan

1. Select service plan in the top menu
2. Search for license plate
3. Select the line you would like to print and press “show”

Step 2 – Data

1. Data will be displayed and can be printed by pressing “Print”
2. This page can now be printed on your local printer