Terms & conditions for workshops / dealers

General

The following terms and conditions are applicable on Digital-Servicebook.com.

By accepting the present conditions, you as a workshop/dealer consent to the fact that these conditions in force at that time are valid and regulate the relationship between you and Digital Servicebook.com ApS in any context and the use of the benefits from the Digital Servicebook solution.

Digital Servicebook is a free reference work, where you can check outstanding debt, see mileage information, vehicle inspection data etc. and as a registered user/vehicle owner at Digital-servicebook.com you can upload a photo of the vehicle, upload a photo of the service records, and choose workshop and thereby get notifications about planned service tasks etc.
Digital Servicebook is free to use for all vehicle owners and you can add up to five cars to one user profile.

All vehicles with a valid number plate can use and be added to Digital Servicebook.

Workshops/dealers that use Digital Servicebook can enter data about performed or planned service tasks and the customer will be informed through Digital Servicebook and will receive reminders to visit their workshop.

Digital Servicebook is a digital registration of both performed and coming services combined with a recall system.

Workshop/Dealer account

To be able to use the services from Digital Servicebook, workshops/dealers are required to create an account. Account information must be up to date and correct. Use of Digital Servicebook services is subject to a charge.

It is the workshop’s/dealer’s full responsibility to keep all information correct and updated. It is the workshop’s/dealer’s responsibility to protect the password, which is issued, against abuse. If a workshop/dealer finds out that the password has been revealed, the password must be changed immediately.

Registration is allowed, when a workshop/dealer either is a company, which is directly or indirectly involved in repair or maintenance of motor vehicles and/or trailers, wholesale or retail trade with vehicles and/or trailers, specialist workshop, road assistance service, vehicle inspection and/or undercoating company. For companies with multiple locations (branches, offices, trading units etc.) each department must be registered separately. The same goes for companies with associated companies.

Anonymous data collection

You can visit the webpages at www.digital-servicebook.com and use them as a reference work without leaving your personal information. We only register your Internet provider (your IP address) the pages or website, the date, time and the pages you visit, when you visit Digital Servicebook webpages. This information is analyzed for statistical purposes, but as an individual you remain anonymous.

Collection, use and communication of personal data.

As registered workshop/dealer at Digital Servicebook, your company data such as name, phone number, e mail, VAT number etc must be shared. Digital Servicebook.com ApS uses data to register your company in Digital Servicebook and gives your company the right to use and fill in data about fulfilled and coming service tasks on vehicles.

Car owners/users, having registered their vehicle and is connected to your workshop will receive information on planned service tasks based on the entered data from your company together with information on campaigns, offers and important information from Digital Servicebook.

Cookies

www.Digital-Servicebook.com uses cookies. A cookie is a small text file which is stored at your hard disk. This text file is created by the web server, where you have built a link through your web browser and is afterwards sent to you. You will be recognized by this cookie when revisiting the website or the specific page, which means that you don’t have to re-enter data which you have already specified. Most browsers are set up to approve cookies automatically, but you can at any time choose to set up your browser to reject cookies and show the cookie to you before approval. You can also delete cookies from your computer.

Right of opposition by car owner

You can at any time object against the use of your workshop/dealer data. Send your objection to support@digital-servicebook.com and we will block the access to your data. Furthermore, in certain circumstances you have the right to get your registered data amended, blocked or deleted. You have at any time the right to know, which data Digital Servicebook.com ApS has registered about your company and the purpose of the registration.
This means, however, that the vehicle owners, who are connected to your workshop/dealer company with their vehicle, will not receive recalls, service information etc. for their vehicle.

Data concerning car service and the service records will however stay registered at Digital-servicebook.com, as this kind of information may serve as documentation in case of a warranty claim etc.

Access to Digital Servicebook (payment)

Digital Servicebook.com ApS offers all workshops/dealers access to information and to use Digital Servicebook software solution and the services Digital Servicebook offers.

Payment

Reference is made to the current price list at:

https://www.digital-servicebook.com/priser/ (Danmark)

The price can at any time be adjusted without prior notice. Unless otherwise agreed, the price is adjusted annually according to the development in the net price index.

When an invoice is issued, it must be paid. Access is granted prior to payment. Regardless of, if the system has been used in full, partly or not at all, it must be paid in full for the entire duration of the invoice and subscription period accepted upon sign up. The price is independent from the extent of use of the service provided.

Payment can be made monthly, quarterly, half-year or annually, and is made in advance. To change a subscription payment period, this must be notified 30 days before the end of the subscription period.

Payment by credit card

Payments by credit card are deducted from the credit card at the time of purchase.

Payments are invoiced when the payment is registered. We will issue an invoice regarding the payment to the customer.

If the payment is a recurring payment for a subscription, you agree that future payments will be deducted from your card.

If you cancel the subscription, the automatic withdrawal of the amount ceases at the end of the agreed term.

Breach of payment

Invoices and reminders are sent by e-mail to the email address registered at Digital-Servicebook.com ApS.

If payment is not made by the due date, access to the system will be closed – but only after a reminder has been sent. Reminders will be sent from where the purchase has occurred ie. from Digital Servicebook.com Aps or Distributor/Partner/3^rd Party who resell Digital Servicebook on behalf of Digital Servicebook.com Aps. Invoices and reminders are sent by e-mail to the email address registered at Digital Servicebook. It is at all times the workshop responsibility to keep the the email address up to date.

Expiration of agreement

The agreement is extended continuously for the period agreed upon sign up if no notice has been received no later than 30 days before the end of a period.

Termination

Any termination must be sent in email to support@digital-servicebook.com including date of termination, company name and subscription package that is requested to be terminated.

Rights

The established workshop/dealer may use the information contained in Digital Servicebook for the company’s own use. The use of information for other purposes, reproduction, modification or inclusion in publications or websites, is only permitted with prior written permission from Digital-Servicebook.com ApS. This also applies to any form of redistribution or forwarding of the content of Digital Servicebook, just as commercial use may not take place without written permission from Digital-Servicebook.com ApS.

Use of Digital Servicebook in violation of the above, including forwarding of information from Digital Servicebook, will trigger a penalty of DKK 10,000.00 per violation, just as liability will be incurred under the general rules of Danish law.

The content and information in Digital Servicebook are subject to copyright. Digital Servicebook is a registered trademark and therefore such rights are the property of Digital-Servicebook.com ApS without exception.

Responsibility for content

The workshop/dealer has full responsibility for the fact that the data, which they enter into Digital Servicebook, is correct. The workshop/dealer agrees to fully compensate Digital Servicebook in connection with demands from third party, which are based on content and data, which has been entered by the workshop/dealer.

Digital Servicebook is not responsible for the accuracy and completeness of the information and content from third party, which is delivered via Digital Servicebook . Digital Servicebook.com ApS will not carry out any control of the information, which one can get access to or will be opened through Digital Servicebook , when this is not information from Digital Servicebook .

Even though Digital Servicebook.com ApS continuously works to keep Digital Servicebook free of virus, we cannot guarantee that the platform is free of virus or assume any responsibility in this connection. Before the workshop/dealer can get data or documentation, they need to carry out reasonable security precautions and use appropriate virus programs for their own protection and to prevent that Digital Servicebook will be infected with virus.

The data and information at digital-servicebook.com is collected by Digital Servicebook.com ApS in good faith, but the accuracy of the data cannot be guaranteed. Digital Servicebook.com ApS will not guarantee that the data and information present in Digital Servicebook, is complete and accurate.

Digital Servicebook may contain links or references to/from third party web pages. Digital Servicebook.com ApS assumes no responsibility for the content from such webpages, and will not use the webpages and/or the content as their own content as Digital Servicebook has no influence on the content and the information, which can be accessed via these links, and will not on a regular basis check these.

Thereby, Digital Servicebook cannot be held responsible for the quality, the accuracy and/or the completeness of third party information and their information, is clearly marked as third-party information on this webpage. This is expressly for all information and content, which is delivered by workshop/dealer to Digital Servicebook .
Digital Servicebook assumes no responsibility for loss or damages, which are caused directly or indirectly by the use of data, which is collected and used by the workshop/dealer from Digital Servicebook at the workshop/dealer’s own system.

Any use of any services, which Digital Servicebook offers, it at the workshop’s/dealer’s own responsibility and risk. Digital Servicebook assumes no responsibility for the content and/or the data, which is transmitted to and from the workshop/dealer through the Internet, including the reliability, the legality and correctness etc.

Digital Servicebook.com ApS assumes thereby no responsibility for losses, direct or indirect violations or other conditions, which may occur as a consequence of the use of information transmitted via the Internet through Digital Servicebook’s services.

Digital Servicebook.com ApS disclaims any responsibility and loss, which a workshop/dealer may suffer in connection with the use of Digital Servicebook.

Digital Servicebook.com ApS is not responsible for unauthorized access to workshop/dealer’s data or systems – or damage or loss of data in this connection. Digital Servicebook.com ApS disclaims any responsibility for direct or indirect loss of data, damage on data and restoration of data no matter the cause.

Furthermore, Digital Servicebook.com ApS cannot be held liable. In case there is made attempt to keep Digital Servicebook.com ApS liable, Digital Servicebook.com ApS’s responsibility will be limited to the workshop/dealer’s total expenses for the services, which Digital Servicebook.com ApS offers.

Every disclaimer in these conditions is at any time and in any aspect valid, unless Digital Servicebook.com ApS has acted with gross negligence or intentionally to harm the users.

Digital Servicebook.com ApS assumes or accepts no responsibility for losses and damages, which may occur as a consequence of abuse of passwords. Digital Servicebook.com ApS does not guarantee that Digital Servicebook will be accessible and work without any problems at all times. In particular if the access to Digital Servicebook is influenced by problems which are without Digital Servicebook .com ApS control. Digital Servicebook.com ApS will do its outmost to solve the access problems immediately to the content that it is technically and operationally possible.

Responsibility for GDPR towards customer/car owner

It is the workshop’s responsibility to obtain the customer’s/car owner’s consent for them to be registered in Digital Servicebook with name and contact information, and the customer must be made aware of the GDPR rights, which can be found on Digital Servicebook ’s website or via the link that comes with the SMS.

Violation

The following will cause a warning followed by suspension:

• Copyright infringement: Direct infringement of the copyright, which is defined in the “Notice of Copyright Law”.
• Threats and harassment: The services from Digital Servicebook may never be used for threats or harassment of individuals, organizations or companies.
• Violently offensive content: Submitting content, which is considered very offensive or extreme will result in a warning.
• Illegal use: Any use of services in direct attempts to perform illegal activities, will be considered as abuse.

Abuse

Any deliberate abuse of Digital Servicebook’s services, homepage or systems will cause immediate termination, exclusion and in extreme causes complaint to the police. Digital Servicebook does not distinguish between abuse and attempt of abuse.

Abuse included the following (but is not limited to):

• Hacking of Digital Servicebook or our customers’ homepages, systems or services.
• Exploitation of errors or any security vulnerability
• Conscious and deliberate overuse or overload of Digital Servicebook, customers’ services, webpages or systems.
• Inexpedient overload of Digital Servicebook’s support services
• Exploitation of Digital Servicebook’s conditions, policies or similar for personal gain.
• Use/abuse of Digital Servicebook’s services for illegal activities

In case of abuse, Digital Servicebook will determine if the case was deliberate or not.

Suspension

Suspension may occur, when the following conditions are met:

• Setting up of vehicle without user/ownership (you will receive a notice of abuse)
• Setting up and upload of a wrong photo of the vehicle and service records
• Abuse of Digital Servicebook.
• Digital Servicebook.com ApS reserves the right to suspend or to repeal services, which contain material that might damage Digital Servicebook, Digital Servicebook.com ApS’s reputation or business locally and globally

Reservations

Digital Servicebook.com ApS reserves the right to change the conditions without warning.
Changes, which may have influence on personal data, will be communicated to the users and will need approval, when the user logs in to the system again.

Digital Servicebook.com ApS reserves the right to exclude persons, who Digital Servicebook.com ApS considers as unpleasant, unfriendly or threatening. In extreme cases Digital Servicebook.com ApS will cancel the person’s active services and exclude the person from future services from Digital Servicebook platform and services .

Subject to writing, spelling and typing errors. Digital Servicebook.com ApS reserves the right to change any errors in the conditions without prior notification.