Abonnement og fakturering
What happens to your data if you cancel?
The service history belongs to the vehicles and will not be deleted. However, your own access to lookup ends at the same time as the subscription.
This article is for garages that have terminated or are considering it, and who want to know what will become of the work they have registered. There are two different questions in it, and they each have their own answers: what happens to the registrations and what happens to your access.
The service history belongs to the car
When you register a service, the registration belongs to the vehicle and not to your workshop. It follows the car no matter what happens to your subscription, and the car owner can continue to see it. This is the basic idea of a digital service book, and it also holds up when a workshop stops.
In other words, you do not remove documentation from your previous customers by terminating. Had it been the other way around, the history would not be worth building on.
Your access ends with the subscription
Access to log in, search and look up vehicles follows the subscription. If the subscription ends, access ends on the same day. There is no transition period during which you can continue to post.
It's not a technical limit, but because lookups in data are part of what the subscription pays for. A period afterwards would be to provide the service for free.
Get what you need before the subscription ends
Precisely because there is no period afterwards, it must be done during the notice period. Put it on the list on the day you cancel, rather than saving it for the last week.
- Service certificates on ongoing cases, so that the customer has the documentation in hand.
- The customer database, if you use it as your own register.
- The overview of upcoming services, so that agreed visits do not fall to the floor.
Photos of paper service books
The pictures you have uploaded of paper service books also belong to the vehicle. They will remain so that the work you have put into digitizing old booklets will not be lost because you change supplier. You just cannot look them up yourself afterwards.
If you return
Contact us rather than create a new account. Then we can see what can be taken up from the one you had, instead of you starting over.
Related
Can we have multiple subscriptions on the same account?
Yes. The account belongs to the company, and there can be multiple subscriptions under it, while each user gets the context that suits the job.
Cancelling the subscription
Notice and terms are stated in your agreement. What you have registered will not be deleted, but access to look up will cease with the subscription.
Power of attorney: what you sign
The power of attorney allows us to create user logins on the manufacturer portals you have chosen yourself, so that we can report on your behalf.