Terms and Conditions for OE uploads
Digital-Servicebook.com ApS operates a digital service book that can be used by all car brands, regardless of the individual manufacturer’s service book.
In certain instances, there is a desire to also register service records in the manufacturer’s own digital service book, where it exists.
Digital-Servicebook.com provide the opportunity for such registrations to occur simultaneously with the registration on Digital-Servicebook.com ApS’s platforms.
Currently supported brands: Hyundai (Denmark and Sweden only), Toyota, Mercedes-Benz, Skoda, Ford, Volkswagen, BMW, Audi, Mazda, Land Rover, Seat, Jaguar & Cupra.
Below you’ll find the terms & conditions specifically related to this part of our services.
1. Terms and Conditions
The following terms and conditions apply to service record registration on the manufacturer’s digital service book through Digital-Servicebook.com ApS’s platforms.
– Registration of the performed services in the manufacturer’s service book is done on behalf of the workshop and in the workshop’s own name.
– This service can only be used if the workshop has a valid subscription with Digital-Servicebook.com ApS, the workshop has granted Digital-Servicebook.com ApS authorization to report on their behalf and has a registered user on the manufacturer’s service portals.
– The service is a paid service. Prices and costs are specified in Appendix 1. Costs are incurred per request, as well as a one-time fee for registration.
– The car owner must has given their consent to upload their service record to the manufacturer’s digital service book.
2. Authorization for registration of service records on manufacturer digital service books
– When registering for service record registration on manufacturer digital service books, an authorization must be signed, granting Digital-Servicebook.com ApS permission to create user logins on the manufacturer service platforms selected by the workshop during registration.
– If support for new manufacturers or car brands are added to Digital-Servicebook.com ApS’s service, the granted authorization will also cover these.
– The authorization is sent for signing along with the registration document.
– Digital-Servicebook.com ApS ensures that the workshops usernames and passwords are handled carefully and confidentially, only the necessary employees at Digital-Servicebook ApS has access to the information.
– Digital-Servicebook.com ApS does not use subcontractors for tasks covered by this authorization.
– The authorization is valid from today’s date until revoked in writing. If the workshop revokes this authorization, any agreements on service registration on manufacturers digital service book wil expire, without the possibility of a refund on already paid registrations.
3. Access to manufacturer service portals
– Digital-Servicebook.com ApS is responsible for creating user accounts and maintaining valid access to car manufacturers service portals chosen by the workshop on registration.
– Depending on the service portal in question, there may be requirements for various types of documentation, such as extracts from company registers, insurance policies, photo identification (ID card or passport), etc. The workshop is responsible for delivering these documents, as part of this agreement.
– To the extent that one or more car manufacturers service portals cannot be accessed for any reason, the responsibility and risk for this lies solely with the workshop.
4. Responsibility for service information
– Digital-Servicebook.com ApS’s registration of service information on the manufacturer’s service book is done on behalf of the workshop and at the workshop’s own risk.
– Digital-Servicebook.com ApS assumes no responsibility for the registered service information on the manufacturers service book, including neither the accuracy nor the legality thereof. It is the workshops full responsibility to ensure that the service information is complete and accurate. Digital-Servicebook.com ApS does not verify the information or whether the work has been performed correctly, whether the correct spare parts, oils, fluids, etc. are used and can be documented. If there are errors or deficiencies in the service information, this is solely the workshops responsibility.
5. Limitation of liability
– Digital-Servicebook.com ApS is not liable for direct or indirect losses or other circumstances that may arise because of Digital-Servicebook.com ApS’s registration of service information to the car manufacturers digital service books.
– Digital-Servicebook.com ApS is not liable for misuse of passwords or unauthorized access to the workshops user account on the car manufacturers service portals, or damage, data loss, etc., unless Digital-Servicebook.com ApS has acted grossly negligent or with direct intent.
– Regardless of the cause, no claims for compensation can be made against Digital-Servicebook.com ApS for more than the price of 6-months subscription.
6. Validity, applicable law and jurisdiction
– If a provision in these terms is declared invalid, illegal or cannot be enforced, this does not affect the other terms, and the provision in question must be amended or fully rewritten in accordance with the applicable law, in such a way that Digital-Servicebook.com ApS’s original intent is reflected.
– These terms and authorizations are subject to Danish law and must be interpreted accordingly.
7. Confidentiality
Full confidentiality regarding this agreement has been agreed upon. Neither of the parties is authorized to release the agreement, discuss the agreement or in any way refer to it or its content with a third party.
8. Changes
– Changes to these terms that do not impose additional obligations on the workshop, than those already in effect can be made without notice, affecting all users. Other changes to the terms must be made with at least 1 months’ notice.
– If changes to these terms are triggered by a car manufacturer and these changes impose additional costs for using their service, Digital-Servicebook.com ApS reserves the right to change the terms on the same date as the changes come into effect from the car manufacturers side.
9. Arbitration clause
– Disputes and conflicts: Any dispute, controversy, or claim arising out of or in connection with this contract, or the breach, termination, or invalidity thereof, shall be finally settled by arbitration.
– Arbitration Institute: The arbitration shall be administered by Voldgiftsinstituttet – The Danish Institute of Arbitration in accordance with its rules in effect at the time the arbitration is initiated.
– Arbitrators: The arbitral tribunal shall consist of a minimum of one arbitrator(s). appointed in accordance with the rules of The Danish Institute of Arbitration.
– Place of Arbitration: The place of arbitration shall be Næstved, Denmark, unless otherwise agreed in writing by the parties.
– Governing Law: This contract and any disputes arising out of or in connection with it shall be governed by and construed in accordance with the laws of Denmark.
Confidentiality: The arbitration proceedings and all related information shall be treated as confidential and shall not be disclosed to any third party without the prior written consent of both parties, unless required by law.
