Abonnement og fakturering
Payment of the subscription
Most people pay by card, and the amount is deducted automatically. The invoice documents the deduction rather than being a charge that you have to transfer yourself.
This article is for those who need to understand how the payment works, or who have discovered that a deduction has not gone through. If you pay by card, it works differently than an invoice you transfer yourself.
Card payment is normal
Most garages pay by card. The payment is handled through Chargebee and Stripe, and the card information is with the payment provider. The card is automatically charged for each period, so you don't have to do anything on an ongoing basis.
Therefore, the invoice is a documentation of the deduction rather than a charge that you need to act on. The amount is usually already paid when you receive it, and it can be used directly in the bookkeeping.
The payment history can be found under your profile
If you need to see what has been deducted when, the payment history is under your profile in Digital Servicebook. This is also where you can retrieve previous invoices if the bookkeeping is missing one.
If the card stops working
A subscription cannot be charged to a card that has expired, blocked or closed. This is by far the most common reason why a payment does not go through, and it typically happens without anyone having done anything wrong.
If the company has changed cards or banks, get the new information in place immediately rather than waiting for a move to fail. It is a small thing that otherwise becomes an unnecessary matter.
If a payment hasn't gone through
Contact us and we will find out what has happened and what is needed. It is faster than guessing from the invoice, because the reason is rarely stated on it.
The service history does not disappear while it is being resolved. It belongs to the vehicles and not to the subscription.
If you pay by invoice
If you pay by invoice rather than by card, the payment deadline is stated on the invoice. Remember the invoice number as a reference when you transfer, otherwise the payment must be matched manually, and then it may take a few days before it is registered with us.
If you cannot pay on time
Say it before rather than after. Write to us with what you know and when you expect to be able to pay. Then we will find a solution, and it is easier for everyone than letting a move fail period after period.
Related
Can we have multiple subscriptions on the same account?
Yes. The account belongs to the company, and there can be multiple subscriptions under it, while each user gets the context that suits the job.
What happens to your data if you cancel?
The service history belongs to the vehicles and will not be deleted. However, your own access to lookup ends at the same time as the subscription.
Cancelling the subscription
Notice and terms are stated in your agreement. What you have registered will not be deleted, but access to look up will cease with the subscription.