Næstved · 4 Sept 2026
One of the first major steps in a broader transformation has now been taken. Digital Servicebook has launched a new website and it is much more than a new front page. Car owners, workshops, dealers, fleet operators, banks and insurance companies now have their own entry point to the same service history. Everyone with a legitimate interest in a vehicle can access the same digital record, regardless of how they enter the platform.
“Independent workshops must be on an equal footing with authorised dealerships when it comes to service history and documentation. That was our foundation, and it remains so today. But now we are building on it. The next step is not simply to collect service data, but to put it to work: generating additional business for workshops, providing transparency when a vehicle changes hands, and creating a shared foundation for everyone with a legitimate interest in its digital history,” says Jais Edelmann, CTO of Digital Servicebook.
It began with the right to document
Digital Servicebook was founded in Næstved, Denmark, in 2015. EU legislation gives independent workshops the right to access vehicle data and service vehicles in accordance with manufacturers’ specifications. In practice, however, the documentation remained locked within the manufacturers’ systems.
An independent workshop could carry out the work correctly and still be unable to document it on equal terms with an authorised dealership. The objective was therefore to create a single service book across all vehicle brands, ensuring that every service counts, regardless of who performed it.
This is far from a niche issue: four out of five automotive workshops in Europe are independent. While manufacturers’ dealership networks have contracted since 2010, the number of independent service locations has grown.
The same history, five different needs
A car owner needs to be able to demonstrate that the vehicle has been properly maintained. A dealer needs to assess a trade-in before setting its price. A fleet operator needs to monitor many vehicles at once rather than one at a time. For banks, leasing companies and insurers, it is about basing assessments on documented information rather than unverified claims.
It is the same history - but five different ways of using it.
Digital Servicebook brings together a vehicle’s service and repair history, ensuring that it follows the vehicle rather than remaining with an individual workshop. The new website is not an end point but a foundation: a structure capable of supporting more audiences and more markets than we serve today.
